Client servicing is simply providing services to the client regarding all the client concerns. The client servicing has full service supporting staff that gives complete package service viz. administrative support, handling routine office work for outside salesperson or client service manager. All the client queries are handled by the client servicing manager.
- Desk work
The client servicing mangers maintain the desk work from keeping file records, proofreading and editing. She/he handles and maintains the client accounts and details regarding the pursing project or deal.
- Team work
The client servicing manger blabs out with the office staff and team members to cooperate and move on smoothly with the project. She/he coordinates and plans the meetings, resolve client queries and track the status details of the client.
- Build & retain customer relationship
The responsibility is not only to maintain the former customers but also to retain the latter customers. This is an important task to do and to maintain the business and grow the business as well.
- Creating support solutions
Problems exist everywhere and same do the solutions for them. The client servicing manager needs to find the core solutions for the problems of the client and the obstacles in their growing business. This is crucial so that the business goes on with a smooth flow.
- Managing the events
The events and promotions done for the airing the products of the client is handled by the client servicing manager and the cooperating team to build up the image to gain fame. This benefits both the client and the servicing company.
Thus the client servicing is an important task because client is the god for the advertising agencies. If you worship this god fruits and sweets will be always yours!